Shipping & Returns

Returns Policy

Because of the unprecedented situation with COVID-19, we are temporatily suspending our normal return policy. Once the situation has stabilized and the federal and state guidelines are clearly stated, we will resume our normal returns policy as stated below.

Have an unopened product you’d like to return? Your happiness is our priority, and we’re here to help!

The Green Pharmacy requires all returns to be requested within 30 days of receipt of your items. Simply contact our Customer Satisfaction team via e-mail ( or by calling 877-523-9355. Please make sure you reference your order number. 

You may return any unopened product with its safety seal intact (excluding any heat-sensitive product, which is non-returnable) within 30 calendar days of receipt. After 30 days, there is no refund available. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Our 30 day return policy 

  • 100% refund of the product will be issued on your unopened item(s) returned within 30 days (shipping will be deducted).
  • Items must be returned in the same (or similar) condition in which they were received.
  • Opened returned products will be discarded and no refund or credit will be issued.
  • Refrigerated products are non-refundable and cannot be returned. Examples include, but are not limited to, probiotics and liposomal products.
  • Gift cards, coupons, promotions, free gifts, etc. are non-refundable.

All returns must be sent by the customer. We reserve the right to refuse a refund if there is suspicion of abuse or fraud. In the event of special circumstances, we also reserve the right to charge a restocking fee of 15% and a handling fee of $8.00. 

Please include your name, address, daytime phone number and reason for return along with your product. Mail returns to: 

The Green Pharmacy
Attn: Customer Returns
4113 Oleander Dr Ste B
Wilmington, NC 28403-6840

We will credit your account within two weeks of receipt.

Please note that customers are responsible for the postage on return items. If an order was shipped to you at no charge and is returned at your discretion (i.e., the order was correct, not damaged and is being returned due to your error or change of mind), your credit card will be charged shipping.

When will I get my refund?

Once we receive your item, most returns are fully refunded in 3-5 business days. 

What if my products arrived damaged? 

Hang on to your shipment and DO NOT discard any damaged boxes, packaging, or products.

Please note: You may be asked to provide pictures of your damages to help in the processing of your claim.

Place a shipping claim by contacting a Customer Satisfaction representative at 888-888-8135 (M-F: 10am-6pm EST), email:

You can expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Do you ship to international locations? 

We do not ship to any international locations with the exception of Canada. We may decline to ship to freight forwarders.