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Have an unopened product you’d like to return? Your happiness is our priority, and we’re here to help!
The Green Pharmacy requires all returns to be requested within 30 days of receipt of your items. Simply contact our Customer Satisfaction team for authorization via e-mail (cs@thegreenpharmacy.com) or by calling 877-523-9355. Please make sure you reference your order number.
We require all returns be authorized by our Customer Satisfaction team. If an order is returned without authorization a refund may not be given.
Once authorized, you may return any unopened product with its safety seal intact (excluding any heat-sensitive product or Serola Biomechanics product, which are non-returnable) within 30 calendar days of receipt. After 30 days, there is no refund available. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
All returns must be sent by the customer. We reserve the right to refuse a refund if there is suspicion of abuse or fraud. In the event of special circumstances, we also reserve the right to charge a restocking fee of 15% and a handling fee of $8.00.
When returning, please include your name, address, order number, daytime phone number and reason for return along with your product. Mail returns to:
The Green Pharmacy Attn: Customer Returns4113 Oleander Dr Ste BWilmington, NC 28403-6840
We will credit your account within two weeks of receipt.
Please note that customers are responsible for the postage on return items. If an order was shipped to you at no charge and is returned at your discretion (i.e., the order was correct, not damaged and is being returned due to your error or change of mind), your credit card will be charged shipping.
Once we receive your item, most returns are processed in 3-5 business days.
Contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Orders shipping from our North Carolina warehouse will be sent based on the following schedule:
PLEASE NOTE: a "Business Day" is Monday through Friday, with the exception of legal or observed holidays. A Business Day does not include Saturday.
With some products we may ship from other warehouses. In this case, the product will come directly from the manufacturer or certain distributors. If our primary warehouse is out of stock on an item, we will request it to be sent to the customer directly in order to not delay your order. In this case, tracking information may be delayed until the next business day.
Once an order is shipped, an email will be sent with tracking information and a tracking link to the appropriate carrier.
It is possible that your order will be shipped in more than one box. This is done to ensure timely delivery of your order and your packing slip will show you what has shipped. If you only receive a portion of your order, refer to your packing slip to see how the rest of your order is being sent.
We do not ship to any international locations with the exception of Canada. Additionally, we may decline to ship international orders through freight forwarders because of the high incidence of fraud associated with those orders.
If you wish to utilize a freight forwarder, we require a fax, not an email—unless you attach an image of the same declaration that is described in the following description— that states your name as shown on your credit card and the order number of the order you place with us, your actual address in your country, the name and address of the freight forwarder you are using, your credit card number, a signed declaration that you are authorizing the charge and that you understand we are not liable for delivery of your order beyond its arrival at the US address of the freight forwarder.
SAMPLE STATEMENT:"I [NAME], [ADDRESS IN YOUR COUNTRY], have placed order number [ORDER NUMBER] with The Green Pharmacy. My credit card number is [CREDIT CARD NUMBER]. I authorize the charge of $[AMOUNT OF ORDER] and acknowledge that the order will be sent to the freight forwarding company I am authorizing to receive my order. The company is [NAME AND ADDRESS OF FREIGHT FORWARDER]. [Must have your signature]
Our fax number is 910-300-9053; if you do not have fax capabilities, you can print out and sign the statement, take a picture of it with your phone and attach the photo to an email. Please send the email to service@thegreenpharmacy.com
While are do not ship to locations outside the U.S., payment may be made with a non-U.S. issued credit card if a fax is sent with the following statement:
"I [NAME], [ADDRESS IN YOUR COUNTRY (same as associated with the credit card)], have placed order number [ORDER NUMBER] with The Green Pharmacy. My credit card number is [CREDIT CARD NUMBER]. I authorize the charge of $[AMOUNT OF ORDER] and acknowledge that the order will be sent to [RECIPIENT NAME and SHIPPING ADDRESS IN THE U.S. ]. [Must have your signature]"
Please note your signature is required. If the authorization is sent without your signature, we will not be able to fulfill it.
No matter the size or cost of the order, it will ship for free if the order value after discounts and tax is greater than $50 free for customers in the contiguous United States and Puerto Rico. It is our honor to also provide free shipping to our troops at their APO/FPO/DPO shipping addresses.
Our experienced and knowledgeable shipping team will choose the most optimized shipping method based on your address and the size of your order.
When placing your order, please be aware that only USPS ships to FPO, APO or DPO addresses. PO Box addresses will be sent via USPS.
It is important to understand shipping terminology and time frames for expedited shipping to avoid misunderstanding of when your package will arrive.
"Next Day" and "2nd Day" only literally apply IF the order is placed by 2:00 PM EST Monday - Thursday. Neither service will be delivered on Saturday UNLESS Saturday Delivery is specifically chosen. "Next Day" orders placed on Friday will be delivered on Monday, not Saturday; "2nd Day" orders placed on Thursday will be delivered on Monday, not Saturday.
Second Business Day If you'd like your order in just two business days, choose this option. Please be aware that the various carriers do not count the day your order is shipped as the "first" day.
Next Business Day Choose this option and receive your package the next day business day. There is no weekend delivery available.
PLEASE NOTE: Expedited shipping refunds are not available for shipments delayed by the carrier due to unforeseen circumstances (see Delivery Service Alerts below)
All heat sensitive products we sell are manufactured with overages that ensure label potency when exposed to extreme temperatures for short periods of time. As a courtesy, an ice pack may be included with the shipment at no additional charge. Although the ice pack will most likely melt during shipping and be warm to the touch, product integrity will be retained by refrigeration upon arrival. If a manufacturer specially indicates an ice pack is not indicated, it will be noted on the specific product page, though on occasion we may still include an ice pack for your convenience. During the winter months, and depending on your location, ice packs may not be used due to the cold weather.
If a package is lost, we will re-ship it at no additional cost once you complete and return an Affidavit of Loss that will be emailed to you. The replacement package will be shipped with an adult signature required upon receipt. If a second shipment (whether it's the original or the replacement) is delivered, the customer may either refuse the package or purchase it. We must be contacted within 30 days of the original shipping date in order for you to be eligible to receive a replacement or refund. We will not be liable if you have not contacted us, and received a response, after 30 days.
In the event a product is damaged in transit, we will send a replacement at no cost once you complete and return an Affidavit of Loss that will be emailed to you. You must contact us within 30 days of the date your order was originally shipped. If you fail to contact us within the 30-day window, we cannot honor the request for a replacement or refund.
Please hang on to your shipment and DO NOT discard any damaged boxes, packaging, or products.
Please note: You may be asked to provide pictures of your damages to help in the processing of your claim.
If you need to place a shipping claim, contact a Customer Satisfaction representative at 877-523-9355 (M-F: 10am-6pm EST), email: cs@thegreenpharmacy.com.
When placing an online order, please confirm the shipping address is correct before submitting it. If an incorrect shipping address is entered on an online order, we are unable to replace or refund it. You will be required to place a new order to be shipped to the correct address. If the incorrect order is marked as undeliverable by the delivery service provider and returned to us, a refund or reshipment can be done. There may be a shipping fee associated with a reshipment of an order. If an order received free shipping and it is refunded there will be a shipping fee deducted from the refund.
In the event that severe weather, a natural disaster, or some other uncontrollable event causes a delay of your expedited shipment, shipping refunds are not available.
For updates regarding possible delays affecting delivery services, follow these links:
